Terms of Use

Last updated: 2 August 2026

These Terms of Use (the “Terms”) are an agreement between Aurora Makers (“we”, “us”, “our”) and you or the organisation you represent (“you”, “your”, the “customer”) covering your use of the Aurora Diagrams Atlassian Forge app for Jira Cloud (the “App”).

1. Acceptance and scope

By installing, enabling, or using the App, you accept these Terms. If you are installing the App on behalf of an organisation, you confirm that you have authority to accept these Terms for that organisation. If you do not agree, do not install or use the App, and uninstall it if it is already installed.

The App is distributed exclusively through the Atlassian Marketplace and runs on Atlassian’s Forge platform. The Atlassian Marketplace Terms of Use and Atlassian’s own agreements with you also apply to your installation and use of the App. Where these Terms conflict with the Atlassian Marketplace Terms of Use in respect of the Marketplace itself (for example distribution, billing, or Atlassian’s platform obligations), the Atlassian terms govern that subject matter.

These Terms cover the App only. They do not cover Jira, Confluence, or any other Atlassian product or service, which are governed by your agreement with Atlassian.

2. Licence grant

Subject to these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the App within the Atlassian Cloud site(s) for which it is properly licensed, for your internal business purposes, for as long as the App is installed and these Terms are in force.

You may not, and may not permit anyone else to:

• resell, rent, lease, sublicense, or otherwise commercially redistribute the App itself;
• copy, modify, or create derivative works of the App;
• reverse engineer, decompile, or disassemble the App, or attempt to derive its source code, except to the extent this restriction is prohibited by applicable law;
• remove or obscure any proprietary notices in the App; or
• use the App to build a competing product or service.

We retain all right, title, and interest in and to the App, including all intellectual property rights in it. No rights are granted other than those expressly stated here. This clause does not restrict any rights you have over your own content — see section 3.

3. Your data and ownership

You own 100% of your diagram content. Every diagram, shape, label, template, version snapshot, and export you create with the App belongs to you (or your organisation). We claim no ownership, no licence, and no rights whatsoever over it.

This is not just a promise — it follows from how the App is built:

• The App runs entirely on Atlassian’s infrastructure and is eligible for the Atlassian “Runs on Atlassian” programme, confirmed by the Forge CLI at deploy time.
• The App has zero egress: it makes no external network calls whatsoever.
• All diagram data is stored in Forge storage inside your own Atlassian Cloud site.
• Aurora Makers operates no servers, receives no customer data, and runs no analytics, no tracking, and no cookies in the App.
• The App requests exactly one scope: storage:app.

As a result, we have no technical ability to access, read, copy, or recover your diagrams. Access to your diagram content is controlled by your own Atlassian site permissions and by Atlassian as your cloud provider. See our Privacy Policy for more detail.

You are responsible for the content you create with the App and for making sure you have the rights to store it in your Atlassian site.

4. Price: free today, and what happens if that changes

The App is currently provided free of charge. There is no paid tier, no trial that converts, and no hidden charge at the time of writing.

We want to be straightforward about the future rather than surprise you later. We reserve the right to introduce paid plans or paid editions of the App. If we do:

• Any pricing will be introduced for new versions or new subscriptions going forward, and will be published on the Atlassian Marketplace listing before it takes effect.
• We will give reasonable advance notice — at least 30 days — on this site and on the Marketplace listing before a previously free edition begins to charge existing installations.
• All pricing, billing, invoicing, taxes, and refunds are administered by Atlassian through the Atlassian Marketplace under Atlassian’s terms. We do not collect payment details and never handle your payment information.
• If you do not wish to pay, you may simply uninstall the App before the change takes effect, or decline to upgrade. We will not charge you for continuing to use a free edition you already have installed without giving you the notice described above.

5. Acceptable use

You agree not to use the App:

• for any unlawful purpose, or in breach of any applicable law, regulation, or export control;
• to store, display, or distribute content that is unlawful, infringing, defamatory, or that you do not have the right to store;
• to attempt to circumvent, disable, or interfere with Atlassian platform controls, Forge security boundaries, permission checks, rate limits, or the security of any Atlassian product;
• to gain unauthorised access to any system, data, or account, including other tenants on the Atlassian platform;
• to introduce malware or otherwise disrupt or degrade the App or the Atlassian platform; or
• in a way that places an unreasonable or disproportionate load on the App or on Forge platform resources.

Because the App runs inside your own Atlassian site, you are also responsible for how the people in your organisation use it and for configuring your Jira permissions appropriately.

6. Availability and support

Support is provided on a best-effort basis by email at support@auroramakers.com. We aim to respond to reasonable questions and bug reports promptly, but we do not commit to a fixed response time on the free plan.

The App depends on the Atlassian Forge platform, Atlassian Cloud, and Atlassian’s own availability and product decisions — none of which are under our control. Atlassian may change, deprecate, or interrupt platform features, and that may affect or interrupt the App.

No uptime SLA, service credit, or availability guarantee is offered on the free plan. We may modify, suspend, or discontinue the App, or any of its features, at any time. Where practical, we will give reasonable notice of a discontinuation on this site and on the Marketplace listing so that you can export your diagrams (PNG, SVG, or JSON) beforehand.

7. Warranty disclaimer — and please keep your own backups

To the maximum extent permitted by applicable law, the App is provided “as is” and “as available”, without warranties or conditions of any kind, whether express, implied, or statutory — including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or uninterrupted or error-free operation.

Some jurisdictions do not allow the exclusion of certain warranties or of statutory consumer rights. Nothing in these Terms limits any right you have that cannot lawfully be limited, and in that case the exclusions above apply only to the maximum extent permitted.

8. Limitation of liability

To the maximum extent permitted by applicable law:

• We will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profits, revenue, goodwill, business opportunity, or loss or corruption of data, arising out of or relating to the App or these Terms, whether in contract, tort (including negligence), or any other theory, and whether or not we were advised of the possibility of such loss.
• Our total aggregate liability arising out of or relating to the App or these Terms is limited to the greater of (a) the total amount you actually paid us for the App in the twelve (12) months before the event giving rise to the claim, and (b) USD 50.
• Because the App is currently free of charge, the amount paid to us is zero, so this cap is nominal. We are flagging that plainly rather than burying it: this is the trade-off of a free tool, and it is a key part of the basis on which the App is offered to you at no cost.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

9. Indemnity

You agree to defend and indemnify us against third-party claims, and reasonable costs and damages awarded, arising from your unlawful use of the App, your breach of section 5 (Acceptable use), or content you store using the App that infringes a third party’s rights.

We will likewise defend and indemnify you against third-party claims that the App, as supplied by us and used in accordance with these Terms, infringes that third party’s intellectual property rights — subject to the limits in section 8.

In either direction, the party seeking indemnity must promptly notify the other of the claim, allow the other party to control the defence and settlement, and provide reasonable cooperation. Neither party may settle a claim in a way that imposes obligations or admits fault on the other without its consent.

10. Term and termination

These Terms start when you install the App and continue for as long as it is installed.

• You may terminate at any time by uninstalling the App from your Atlassian site. No notice or reason is required.
• We may suspend or terminate your licence if you materially breach these Terms — in particular section 2 (Licence grant) or section 5 (Acceptable use) — or if we are required to do so by law or by Atlassian.
• We may discontinue the App as described in section 6.

Effect on your data. Because all diagram data lives in Forge storage inside your own Atlassian site, termination does not send anything to us and does not give us access to anything. When you uninstall the App, the associated Forge app data in your site is removed by the Atlassian platform in accordance with Atlassian’s data handling for Forge apps and your site’s own retention settings. If you close or delete your Atlassian site, the data goes with it. Export anything you want to keep — as PNG, SVG, or JSON — before you uninstall.

Sections 3, 7, 8, 9, 12, and any other provision that by its nature should survive, survive termination.

11. Changes to these Terms

We may update these Terms from time to time — for example to reflect new features, a change in pricing model, or a legal requirement. The current version always lives on this page, with the “Last updated” date at the top.

For material changes, we will update the date and, where reasonably practical, note the change on the Atlassian Marketplace listing. If a material change affects you and you do not agree with it, your remedy is to stop using the App and uninstall it. Continuing to use the App after a change takes effect means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. The courts of the State of Delaware, United States will have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any competent court to protect its intellectual property.

If you are a consumer, nothing here deprives you of the protection of mandatory laws in your country of residence.

13. General

• Entire agreement. These Terms, together with the Privacy Policy and the Atlassian Marketplace Terms of Use, are the entire agreement between us regarding the App.
• Severability. If any provision is found unenforceable, the rest remains in force and the provision is applied to the greatest extent permitted.
• No waiver. Not enforcing a provision on one occasion is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them to a successor in connection with a merger, acquisition, or sale of assets.
• No agency. Nothing here creates a partnership, agency, or employment relationship.
• Not affiliated with Atlassian. Aurora Makers is an independent vendor. Aurora Diagrams is not affiliated with or endorsed by Atlassian.

14. Contact

Questions about these Terms, the licence, or anything else about the App:

support@auroramakers.com

You can also reach us through the Support page.